Account & Billing
Answers to common questions about subscriptions, invoices, payment, and account suspension.
Billing and account questions are typically handled by the administrator. If you're a candidate or approving contact with billing questions, reach out to your staffing agency administrator.
Subscription & plans
How is Hire2Hero priced?
Hire2Hero is a SaaS platform sold on a subscription basis. Pricing details are managed through your agreement with Hire2Hero. For questions about your current plan, renewal dates, or upgrading, contact support.
When does my subscription renew?
Subscriptions renew on the billing cycle date agreed at sign-up (monthly or annually). You'll receive an invoice via email before each renewal. If you're unsure of your renewal date, contact support and they can confirm it.
Can I add more users to my plan?
Yes. New users are added from Settings → Administrators. Depending on your plan, additional users may affect your billing. Contact support if you have questions about per-seat limits.
Invoices & payments
Where can I find my invoices?
Hire2Hero invoices are emailed to the billing contact on your account at each renewal. If you need a copy of a past invoice, contact support with your organization name and the billing period.
My payment failed — what happens next?
When a payment fails, Hire2Hero sends an email notification to the billing contact. A retry is attempted automatically on a short schedule. If the payment continues to fail, access to the platform may be restricted.
Persistent payment failures will result in account suspension. Update your payment method promptly to avoid service interruption.
To resolve a failed payment, contact your account administrator or reach out to support to arrange an alternative payment method.
How do I update the payment method on file?
Payment method updates are handled by Hire2Hero support. Contact the support team with your request and they will guide you through the update process securely.
I received an invoice for an unexpected amount
Billing discrepancies can occur when:
- Users were added or removed mid-cycle (prorated charges may apply)
- Your plan was upgraded or downgraded
- A one-time charge was applied (e.g., onboarding or setup)
Contact support and reference the invoice number. The team can provide a detailed breakdown.
Account suspension
My organization's account is suspended — what does that mean?
Account suspension means access to the platform is restricted due to a billing issue (typically a failed payment or expired subscription). All users in your organization will see an "Account Suspended" screen when they attempt to log in.
How do I restore access after suspension?
Identify the billing contact for your organization — they should have received a suspension notice by email.
Resolve the underlying billing issue (update the payment method or settle the outstanding balance) by contacting support.
Once the billing issue is resolved, access is typically restored within a few minutes.
Data is preserved during suspension. No records are deleted — you'll resume exactly where you left off once access is restored.
Can I export my data before my subscription ends?
Data export requests are handled by the support team. Contact support before your subscription ends to arrange an export.
Demo accounts
My demo has expired
Free demo accounts expire after the trial period. If you'd like to continue using Hire2Hero, contact support to convert your demo to a paid subscription. Your demo data can be migrated on request.