Account Settings
How to open your profile in the Client Contact Portal, change your password, recover a forgotten password, and sign out securely.
The Profile section of the Client Contact Portal is where you manage your account security. Open it from the Profile tab — in the bottom navigation bar on mobile, or the navigation links along the top bar on desktop.
The Profile page shows a card identifying the workspace you're signed in to, followed by two actions: Change Password and Logout.
Change your password
Go to Profile and tap Change Password. A dialog opens.
Enter your Current Password.
Enter your new password in the Password field, and repeat it in Confirm Password.
Tap Change Password to save, or Cancel to close without changes. You'll see a "Password changed successfully" confirmation.
Your new password takes effect immediately — use it the next time you sign in.
The dialog validates as you submit:
| Rule | Message shown |
|---|---|
| New password must be at least 8 characters | "Password must be at least 8 characters" |
| Both new password fields must match | "Passwords do not match" |
| Current password must be correct | An error appears under the Current Password field |
Eight characters is the minimum, not the goal — use a longer passphrase or a password manager, and don't reuse a password from another site.
Forgot your current password?
The Change Password dialog requires your current password. If you don't know it, use the reset flow instead:
Sign out (or open the portal in a fresh browser session) so you're on the login screen.
Click Forgot password? and enter your email address.
If the account exists, a password reset email is sent. Follow the link in the email to set a new password.
Sign out
Go to Profile.
Tap Logout.
You are signed out immediately and returned to the login screen.
Always sign out on shared or public devices. Timecards and expense reports contain worker names and hours — treat your portal session like any other business system.
What you can't change here
Your name, email address, and which placements route to you for approval are all managed by the staffing agency, not from the portal. If your contact details change or you're seeing the wrong candidates in your approval queue, contact your agency administrator to update your approving contact record.